FAQ

HOW DO I SIGN IN?

Simply go to the link in the top right of the screen and enter your email address and password. If you haven’t registered with us yet, click here If you have a trade account with us, please follow ‘distributor login’. If you’d like to apply for a trade account please click here If you’re having trouble signing in, there is an option to reset your password on the sign in screen.

WHERE IS MY ORDER?

Your order status can be checked at any time within your account. You will receive an email when your order has been despatched and details of our delivery timings can be found here.

Delivery information

CAN I CANCEL OR CHANGE MY ORDER?

In most circumstances it is not possible to change your order once you’ve placed it. We endeavour to ship all orders as quickly as possible, so if you need to change or cancel your order please contact us on 01604 790982 between 8.30am and 5pm Monday to Friday. Our friendly customer services team will be able to advise you depending on the current order status.

CAN I GIVE YOU FEEDBACK?

We welcome feedback on all aspects of our service and products, please complete the contact us form.

HOW DO I CONTACT YOU?

Contact us via our contact us page.

MY ITEM IS FAULTY

If your item is faulty, please check our warranty information or contact our customer services department by email: sales@serenco.co.uk or call us on 01604 790982 between 8.30am and 5pm Monday to Friday. They will be able to advise you further based on the product type and arrange collection, repair or replacement where applicable.

I need some more information on a product.

Please send an email detailing your query and one of our product specialists will come back to you asap. Contact us.

CAN I ORDER AN ITEM WHICH IS SHOWING AS OUT OF STOCK?

Our stock is updated live on our website, but please feel free to contact us with the part number. If we have a delivery date we may be able to take your order and deliver it as soon as we have it back in stock.

WHAT’S YOUR RETURNS POLICY?

See our returns policy here.

THERE ARE NO CURRENT VACANCIES WHICH SUIT MY SKILLS, CAN I SEND MY CV?

We’re always keen to hear from people who’d like to work with us, please feel free to send a CV and covering letter to:

The HR Manager,
Serenco UK Ltd,
Unit 3,
Wellingborough Road,
Sywell,
Northants,
NN6 0BN